This policy describes how Coastal Paws Australia handles information when you shop with us or contact our team.
Information we collect
We receive information you provide when ordering or making an enquiry, including your name, contact details, delivery address and order information. Our storefront and service providers may also collect device, browsing and cookie information.
How information is used
We use information to process orders, arrange delivery, provide support, protect against fraud and improve the shopping experience. When you subscribe to marketing, we may send product news and offers. You can unsubscribe using the link in a marketing email.
Service providers
Our store is hosted by Shopify. Information needed to operate the store may be processed by Shopify, payment providers, delivery partners and other service providers. Some providers process information outside Australia. See Shopify’s consumer privacy policy for more about Shopify’s practices.
Cookies and choices
Cookies help operate checkout, remember preferences and understand store use. Where enabled, analytics and advertising services may use cookies or similar technologies. You can manage browser cookie settings and any privacy choices provided on the store.
Access and enquiries
To ask about your personal information, request a correction or raise a privacy concern, use our contact form. We may need to verify your identity before responding. We retain information for order support, record-keeping and applicable legal obligations.