Let’s help put it right
If an item arrives damaged, faulty or different from what you ordered, contact us with your order number and a description of the issue. Clear photos can help us assess the problem.
Your consumer rights
Your rights under the Australian Consumer Law apply. For a major product problem, you can choose a refund or replacement. For a minor problem, we will provide an appropriate remedy within a reasonable time. Nothing in this policy limits rights that cannot lawfully be excluded.
Returning an item
Contact us before sending an item back so we can provide the appropriate return instructions. Keep your proof of purchase. Where a fault is confirmed, we will cover reasonable return costs as required by law.
Change of mind
Please contact us before returning an item because you changed your mind or selected the wrong size. Any discretionary change-of-mind return must be agreed with our team. This does not affect your rights for faulty or misdescribed goods.
Refund processing
Approved refunds are returned through the original payment method where possible. Your bank or payment provider may take additional time to show the funds.